At Trainiacs Hobbies, your satisfaction is our top priority. We want you to shop with confidence, knowing that every item you purchase is backed by our commitment to quality and customer care.
Eligibility for Returns
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Returns are accepted within 14 days of delivery.
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Items must be unused, unopened, and in their original packaging.
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A valid proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
For safety and quality assurance, we cannot accept returns on:
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Items that have been opened or used.
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Custom orders or special edition items.
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Gift cards or downloadable products.
Return Process
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Contact our support team at support@trainiacshobbies.com with your order number and reason for return.
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Once approved, you’ll receive return shipping instructions.
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Securely package the item to prevent damage during shipping.
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After inspection, we’ll issue your refund within 5–7 business days.
Refunds
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Approved refunds will be processed to your original payment method.
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Shipping charges are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll arrange a prompt replacement or refund.
Exchanges
Need a replacement? You can request an exchange for the same item (if available) by contacting our support team.